At Bowtie Diamond, we want you to be pleased with your purchase. PLEASE CONTACT US FIRST before returning any items and we will give you instructions on returning them. In-stock items may be returned/exchanged with a postmark date within 7 days of receipt of item. Prior authorization is required for all returns and exchanges. Pieces must be in the same way received with all its belongings as when they were received, and must be in original packaging with all cards, boxes, etc. included. A refund will be issued minus shipping and restocking fees. Refund is not guaranteed if we are not contacted before item is shipped.
The following items are not able to be returned/exchanged:
- "Custom order" pieces, no returns or exchanges are available after purchase.
- Limited Watch Collection item
- Limited Jewelry Collection item
- FINAL SALE items cannot be returned or exchanged.
Sale items may be exchanged or returned for store credit only.
Return items must be sent via FedEx or UPS Overnight or 2-day, or via USPS Express. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). The customer pays return shipping costs. Once shipped, we are not responsible for lost, stolen, or damaged items; please refer to the carrier of your choice policies.
